The Front Desk Coordinator is the first person our guests interact with at each visit.
It is crucial to make a great first impression for each and every guest. Brown Aveda guests include those with service appointments, prospective students researching the school for enrollment, or retail customers shopping for their favorite Aveda products.
The coordinator sets the pace for each guest visit from check-in, filling out paperwork, calling the student, answering questions about products and programs, and scheduling guest for next visit.
This position also requires the coordinator to keep the retail area clean and organized.
The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs.
Requirements:
Excellent communications skills, problem solving ability, above average math skills, loves people, multi tasking, ability to keep busy during down times.
Welcoming personality - greet each guest with warmth & a smile
Ability to small talk - each guest must feel appreciated and welcome with a positive outlook
Love Aveda products - able to educate guests on products & loyalty program
Coachable - take constructive criticism, continuous learner, desire to learn
Self - Starter - ability to learn new skills, information without supervision
Phone skills - answer the phone professionally and courteously
Detail Oriented - paperwork, filing, appropriate paperwork ready for each day, etc.
Team oriented - come to work ready to take on the day, work with your team members to have a fun, successful day and someone who can be counted on
Math skills - count change, reconcile drawer, fill out deposit information
1 year of retail successful retail sales or 1 year customer service
High school graduate or equivalent
Excel knowledge
Computer skills - appointment scheduling, email,
Able to work flexible schedule when necessary