Ladies & Gentlemen Salon and Spa is Hiring a Customer Coordinator

This busy Mentor salon is looking to fill a Customer Coordinator position is for evening and weekend shifts!

Purpose of Position

To provide excellent guest service to each guest in person or over the phone.  Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end. 

Essential Functions

  • To Provide Guest Experience Through:

    • Make the guest feel welcome with your greeting in the salon or over the phone

    • Politely and efficiently schedule appointments

    • Process transactions with accuracy at point of sale

    • Solicit sale of new or additional services, retail products and gift cards

  • Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

  • Identify the guest prior to arrival.  Connect stylist and guest in a timely manner

  • Operate SpaBiz efficiently, as it relates to your position.

  • Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

  • Enter all guest information into SpaBiz

  • Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

  • Assists in stocking merchandise

  • Clean all areas as needed

  • Other duties as assigned

Requirements

  • Position Qualifications:

    • Customer service experience, preferably in retail

    • Ability to multitask

    • Computer knowledgeable 


Posted on July 1, 2020 and filed under career opportunities.