Customer Coordinator for Hire at Ladies & Gentlemen Salon and Spa in Legacy Village

This busy Legacy Village salon is looking for a Customer Coordinator to provide excellent guest service to each guest in person or over the phone.

Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.

Essential Functions

  • To Provide Guest Experience Through:

    • Make the guest feel welcome with your greeting in the salon or over the phone

    • Politely and efficiently schedule appointments

    • Process transactions with accuracy at point of sale

    • Solicit sale of new or additional services, retail products and gift cards

  • Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

  • Identify the guest prior to arrival.  Connect stylist and guest in a timely manner

  • Operate SpaBiz efficiently, as it relates to your position.

  • Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

  • Enter all guest information into SpaBiz

  • Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

  • Assists in stocking merchandise

  • Clean all areas as needed

  • Other duties as assigned

Requirements

  • Position Qualifications:

    • Customer service experience, preferably in retail

    • Ability to multitask

    • Computer knowledgeable 


Posted on July 25, 2020 and filed under career opportunities.