They are looking to hire a salon receptionist.
Folicle is a boutique salon located in the west end of Lakewood, Ohio. Established in February of 2004, they maintain a small staff of about 4-5 stylists at a time. They offer hair services, facial waxing, hydrafacials, dermaplaning, and eyelash extensions.
As salon receptionist, they are seeking a responsible, qualified individual that is able to multitask the different aspects of the front desk. From scheduling clients, to answering emails, updating online calendar, they need someone who is able to focus on customer satisfaction and maintain the level of quality care they have grown accustomed to.
The receptionist will be responsible for the front desk, and through training, should have a thorough knowledge of scheduling and POS system, cash handling, menu/pricing, products, and hours of operation and can communicate non-technical information to guests in person and over the phone.
They have a fantastic clientele and would love someone that is equally enthusiastic about keeping up with their positive environment.
Essential Functions –
Opening/Closing Salon
Answer the phone with a friendly greeting and make appointments.
Deliver information clearly and cordially.
Greet guests cheerfully and explain the menu services.
Operate the POS, accept payment, give change, and provide receipts.
Listen attentively to any guest complaints and refer them to the manager.
Keep the reception area, front desk, windows, product shelves, and floor clean and organized when not interacting with guests.
Assist with Salon duties, including cleaning and organizing.
Work independently.
Attend salon meetings or trainings when applicable.
Qualifications –
Strong guest service skills.
Cash handling experience.
Good communication skills.
Basic reading, writing, and mathematical skills.
Computer knowledge including but not limited to point-of-sale systems.
Salon Appropriate appearance and presence.
Ability to travel to work and arrive on time for your scheduled hours.
Ability to work a flexible shift including nights and weekends.
Ability to effectively communicate with team, peers, supervisors and support partners.
Ability to effectively communicate with guests regarding services offered and requested, as well as the ability to understand guest needs and desires of such services.
Ability to reach shoulder level and above to stock shelves and retrieve product/supplies from cupboards and shelves.
Ability to twist and bend to sweep hair off the floor.
This job description is not a complete list of expectations, other duties, skills, knowledge and/or responsibilities for this role. This is a general listing of expectations and level of work expected to be performed. These may be subject to change and additional duties may be assigned.
Folicle (a salon) is located at 18501 Detroit Avenue, Lakewood, OH 44107.